Institutional document

Patient care policy

BlueBody Aesthetic Center's commitment to quality, dignity and safety in every interaction.

BlueBody Aesthetic Center & Boutique, led by Dr. Libardo Lambraño Torres, treats patient care as the core of its operation. This policy describes the principles, channels and processes that govern service before, during and after any procedure.

It applies to local, national and international medical-tourism patients, across all care modalities: in-person, telemedicine and post-operative follow-up.

Guiding principles

  • Humanization: every patient is heard and treated with dignity, regardless of origin, gender, orientation or beliefs.
  • Confidentiality: clinical and personal information is handled under Colombian Law 1581/2012 and Resolution 1995/1999.
  • Quality: surgical and non-surgical processes follow verifiable protocols and are reviewed periodically.
  • Clear information: patients receive understandable explanations about alternatives, risks, costs and timing before any intervention.
  • Continuous improvement: patient feedback feeds the institutional quality plan.

Care channels

To ensure accessibility we offer multiple contact channels with response times differentiated by urgency.

  • On-site: San Antonio, Cra 63 # 59-147, Cartagena de Indias, Colombia. Mon–Fri 8:00 a.m. – 6:00 p.m. and Sat 9:00 a.m. – 2:00 p.m.
  • WhatsApp Business: +57 300 538 0555 / +57 304 267 5000.
  • Institutional email: drlibardolam@gmail.com.
  • Website: PQRS form and booking module.

Care process

  • Booking: the valuation appointment is reserved via WhatsApp, in person or on the website. Cost is COP 350,000, non-refundable unless cancelled at least 48 hours in advance.
  • Valuation: Dr. Lambraño examines the patient, listens to expectations, lays out the individual surgical plan and delivers a detailed estimate.
  • Scheduling: once the plan is accepted, surgery is scheduled and the patient receives the pre-operative exam list and care recommendations.
  • Procedure: performed in an accredited facility with anesthesiologist, instrumentation and qualified medical staff.
  • Post-operative follow-up: in-person check-ups, lymphatic drainage and recovery guidance. International patients receive travel authorization only with explicit medical discharge.

Priority care

People with physical limitations, the elderly, pregnant patients and clinical cases classified as priority by the medical team receive preferential service. Prioritization is never based on economic or social status.

PQRS policy

Requests, complaints, claims and suggestions are received via the web form, WhatsApp or in person. The patient-care team responds formally within 15 business days of submission, per Article 14 of Colombian Law 1755/2015.

Personal data protection

BlueBody processes the patient's personal and sensitive data as data controller, under the principles of purpose limitation, freedom, accuracy, transparency, restricted access, security and confidentiality. Patients may exercise their habeas data rights (access, update, rectify, delete) by writing to drlibardolam@gmail.com.

Regulatory framework

  • Colombian Law 1581/2012 — General data protection regime.
  • Resolution 1995/1999 — Medical records management.
  • Resolution 13437/1991 — Patient's rights.
  • Law 1755/2015 — Fundamental right of petition.

Updated: 2026-05-13

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