Institutional document
Patient safety
Our pledge to prevent avoidable harm and learn from every adverse event.
Patient safety is the essential condition of BlueBody Aesthetic Center's entire clinical operation. This policy lays out institutional commitments, the safe practices adopted and the procedure for reporting and analyzing adverse events.
Our reference framework is the Colombian Ministry of Health's Patient Safety Policy and the World Health Organization's recommendations for safe surgical procedures.
Institutional commitment
BlueBody adopts a just culture of safety: it prioritizes learning over punishment. Every event or incident is an opportunity to improve protocols, never an argument to conceal or assign individual blame.
Dr. Libardo Lambraño and the leadership team commit to allocating the human, technical and financial resources required to guarantee safe clinical environments.
Adopted safe practices
- Unambiguous patient identification at every touchpoint (full name + ID document + date of birth).
- Safe surgery checklist (WHO): pre-surgical site marking, surgical pause before starting, sponge and instrument count at closure.
- Hand hygiene before and after every patient contact, following the five WHO moments.
- Antibiotic and antithromboembolic prophylaxis based on procedure type and individual risk factors.
- Safe medication handling: double verification on high doses, clear labeling, segregation of high-risk medications.
- Traceability of surgical instruments and devices, with audited sterilization.
- Adverse-event management plan during the post-operative period, with 24/7 contact channels to the medical team.
Incident and adverse-event reporting
Anyone — patient, companion, staff or third party — can report an incident or adverse event. Reports can be submitted via the website PQRS form, WhatsApp +57 300 538 0555 or in person. Reports are confidential and, when requested, anonymous.
Events are classified by the harm caused (no harm, mild, moderate, severe or sentinel). Severe and sentinel events are analyzed using root-cause methodology and documented in the quality management system.
Learning and continuous improvement
Every adverse-event analysis produces concrete actions: protocol updates, training, supplier or equipment changes. These actions are audited quarterly by the leadership team and communicated to staff in safety sessions.
Your role in safety
- Always disclose, in detail, your medical history, allergies and medication.
- Ask if you have any doubt about the procedure, medication or post-operative instructions.
- Follow post-operative care recommendations exactly.
- Immediately report any unusual symptom during recovery (severe pain, fever, bleeding, signs of infection).
- Do not hide the use of supplements, herbal products or self-prescribed medications — some interfere with surgery.
Regulatory framework
- Resolution 0112/2012 — Patient safety guidelines, Colombian Ministry of Health.
- Resolution 1441/2013 — Healthcare provider habilitation standards.
- WHO Surgical Safety Checklist — Safe surgery verification list.
Updated: 2026-05-13
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