Patient rights and duties

Your rights

• Receive dignified, respectful, humanized care free from any form of discrimination.
• Know the medical team treating you and the names and credentials of everyone involved in your procedure.
• Receive clear, understandable information about diagnosis, therapeutic alternatives, risks, benefits, costs and timing.
• Grant or refuse informed consent freely, voluntarily and in writing before any intervention.
• Confidentiality over all clinical, personal and administrative information associated with your care.
• Access your medical record, request copies and ask for documented corrections.
• Receive continuity of care through the entire process (valuation, procedure and post-operative).
• Request a second medical opinion without compromising the quality of subsequent care.
• Decide whether to participate in academic, research or publicity activities, and revoke that consent at any time.
• File requests, complaints, claims or suggestions and receive a formal response within legal timeframes.
• Receive education on self-care, recovery and prevention.
• Know the economic conditions, payment options and refund policies before any commitment.

Your duties

• Provide truthful, complete and timely information about medical history, current medication, allergies and relevant habits.
• Follow the indications, pre-operative and post-operative recommendations given by the medical team.
• Attend scheduled appointments on time or notify cancellation as early as possible.
• Treat medical, administrative staff and other patients with respect.
• Honor the agreed economic commitments.
• Take care of the facility's equipment and materials.
• Immediately report any adverse event, complication or concern during recovery.
• Respect the center's biosafety protocols and internal rules.

If you feel one of these rights was not respected